FAQs & Troubleshooting
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MFC-J5620DW
282 Results
1. 04/16/2025
Scan a document using Brother iPrint&Scan. (macOS only)
2. 04/16/2025
Where can I download Brother iPrint&Scan application for Mac?
3. 04/16/2025
I cannot print using my Brother machine on a wired network. (Windows/macOS)
4. 04/16/2025
Set up your Brother machine on a wireless network.
5. 04/16/2025
I cannot print from my computer via USB.
6. 04/15/2025
I can print but cannot scan via network. (For Mac)
7. 03/03/2025
(Video) Set up your Brother machine
8. 02/05/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
9. 12/13/2024
How to identify your Operating System (OS).
10. 10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
11. 06/19/2024
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
12. 06/05/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
13. 02/14/2024
I cannot print using my Brother machine on a wireless network (Mac)
14. 01/31/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
15. 01/18/2024
Send a PC-FAX
16. 01/04/2024
Easy Scan to E-mail
17. 11/17/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
18. 08/29/2023
Verify if the Brother machine has a dial tone.
19. 08/10/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
20. 06/27/2023
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
21. 06/27/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
22. 06/08/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
23. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
24. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
25. 06/01/2023
Add your Brother machine with AirPrint (macOS)
26. 06/01/2023
Delete print jobs from the print queue.
27. 04/10/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
28. 04/07/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
29. 04/07/2023
I cannot print using my Brother machine on a wireless network (Windows)
30. 03/31/2023
What is Brother Web Connect?