FAQs & Troubleshooting
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MFC-9560CDW
389 Results
1.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
2.
Scan multiple pages into one file instead of each scan being saved as a separate file.
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
Replace Drum
7.
Install the built-in drivers (For Windows 8 and Windows 10)
8.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
11.
Document Jam
12.
What is Brother iPrint&Scan?
13.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
14.
Print both sides of paper or a booklet automatically
15.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
19.
I cannot find some option in the Printing preferences. (For Windows)
20.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
21.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
22.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
23.
The printer status is Offline or Paused.
24.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
25.
Toner scatter or toner stain
26.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
27.
Replace Toner
28.
I'm using Macintosh. What is the PreScan option used for?
29.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
30.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)