MFC-490CW FAQs & Troubleshooting MFC-490CW Not your product? Sort by: Updated Date Popularity 4 Results 1. 01/17/2014 I am having a problem receiving faxes. 2. 05/29/2013 I cannot receive a color fax. 3. 05/15/2013 I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes. 4. 05/11/2012 Why doesn't the machine answer when receiving a call? Fax FAQs & Troubleshooting