FAQs & Troubleshooting
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HL-EX470W
125 Results
1.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
2.
The printer status is Offline or Paused.
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
Paper is Jammed Inside the Machine
5.
Install the Brother Mobile Connect application (for mobile device)
6.
Adjust color settings by using the custom setting in the printer driver (Windows only)
7.
Replace the Toner Cartridge
8.
My Brother machine could not be found over the network when I installed drivers on my computer.
9.
Replace the Waste Toner Box
10.
Paper is Jammed in the 2-sided Tray
11.
Paper is Jammed in the Back of the Machine
12.
Replace the Drum Unit
13.
I cannot print on a wireless (Wi-Fi) network (Windows)
14.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
15.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
16.
I cannot print on a wireless (Wi-Fi) network (Mac)
17.
I cannot install Brother drivers on Debian 10 or later (Linux)
18.
Media Type Mismatch or Media Mismatch
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
Cartridge Error
21.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
22.
What is the default password for my BRAdmin or Web Based Management?
23.
Install the Mailbox.
24.
Can I use non-Brother or third party supplies with the Brother machine?
25.
Print the Network Configuration Report
26.
I cannot print using my Brother machine on a wired network (Windows/macOS)
27.
Access Web Based Management
28.
Enable the Brother machine's network interface.
29.
Delete print jobs from the print queue.
30.
Discover the MAC address of the Brother network card