FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
Delete print jobs from the print queue.
3.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
6.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
7.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
8.
How do I factory reset the print server?
9.
Download a file from the "Downloads" section and save it to Windows 8 computer.
10.
Change the printer driver settings (Windows/macOS)
11.
Functions supported in the Windows 7 built-in drivers
12.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
13.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
14.
What is the recommended paper?
15.
What is the difference between the toner cartridge and the drum unit?
16.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
17.
Does NC-2200w work with Windows Vista?
18.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
19.
How to identify your Operating System (OS).
20.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
21.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
22.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
23.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
24.
What is UPnP and SSDP?
25.
Printouts have wrinkles or creases.
26.
What do the LED indications mean?
27.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
28.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
29.
What are the expected yields of the consumables?
30.
The driver installation finished successfully but I cannot print. (Linux)