FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to identify your Operating System (OS).
- 11The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13To install the printer driver easily using a tool. (Linux)
- 14What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 15When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 16I cannot use the "Modules Update" button on Web BRAdmin.
- 17Printouts have wrinkles or creases.
- 18What is the BRAdmin Professional software used for?
- 19How do I disable the APIPA protocol?
- 20What is the recommended paper?
- 21How do I install additional memory?
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23Does NC-2200w work with Windows Vista?
- 24Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26Cannot print after a Windows 10 update (June 2020)
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37The paper is skewed when it's printed.
- 38I updated the Web BRAdmin and cannot enable the logging function.
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 41The printer makes a grinding or clicking sound.
- 42What is a "Generic PCL Driver"?
- 43Can I print from DOS applications?
- 44What do the LED indications mean?
- 45What can happen if the wrong paper is used in your machine.
- 46Can I print using the IPP protocol on Windows XP?
- 47What is the printable area per page?
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)