FAQs & Troubleshooting
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DCP-J100
182 Results
1.
Replace Ink
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
Improve poor print quality.
4.
I still receive the error message "Paper Jam" after I removed the jammed paper.
5.
Load paper in the paper tray
6.
Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Paper Jam
9.
Cannot Detect
10.
Install Starter Ink
11.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
12.
Can I print from or scan to Android™ Smartphone?
13.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
14.
The printer status is Offline or Paused.
15.
Is my Brother machine compatible with Windows Vista?
16.
The scanner cover support has come off. (With Video Instructions)
17.
How to identify your Operating System (OS).
18.
Unable to Print XX
19.
Scan multiple pages into one file instead of each scan being saved as a separate file.
20.
Where is the USB port on the machine?
21.
Load envelopes
22.
I cannot print from my computer via USB.
23.
Delete print jobs from the print queue.
24.
I cannot find some option in the Printing preferences. (For Windows)
25.
Change the printer driver settings (Windows/macOS)
26.
Ink Low
27.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
28.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
29.
How do I know which side up my photo paper should be in the tray?
30.
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?