FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/dcp585cw_all.jpg)
DCP-585CW
287 Results
1.
How do I know which side up my photo paper should be in the tray?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
What is Brother iPrint&Scan?
5.
Where is the USB port on the machine?
6.
Can I print from or scan to Android™ Smartphone?
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
9.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
10.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
11.
Can I print from and scan to iPhone, iPod touch and iPad?
12.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
The printer status is Offline or Paused.
16.
Scan and save a document in PDF format (Scan to File)
17.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
18.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
19.
What driver package format is supported by my Linux distribution?
20.
Print using only the black ink cartridge when the Color cartridges have run out.
21.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
22.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
23.
I cannot install Brother drivers on Debian 10 or later (Linux)
24.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
27.
Paper Jam
28.
I cannot print using my Brother machine on a wireless network (Windows)
29.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
30.
One or more of my colors are not printing (blank). What can I do?