FAQs & Troubleshooting
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MFC-J265W
324 Results
1. 04/16/2025
I cannot print from my computer via USB.
2. 04/15/2025
I can print but cannot scan via network. (For Mac)
3. 02/05/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
4. 12/13/2024
How to identify your Operating System (OS).
5. 11/28/2024
I cannot install the printer driver or print in Windows 11.
6. 10/24/2024
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7. 10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
8. 06/19/2024
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
9. 06/05/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
10. 02/14/2024
I cannot print using my Brother machine on a wireless network (Mac)
11. 01/31/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
12. 11/17/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
13. 08/10/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
14. 06/27/2023
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
15. 06/27/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
16. 06/08/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
17. 06/01/2023
Delete print jobs from the print queue.
18. 05/16/2023
My Brother machine's PhotoCapture Center® will not recognize my memory card.
19. 04/10/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
20. 04/07/2023
I cannot print using my Brother machine on a wireless network (Windows)
21. 03/27/2023
"Offline" appears on the Status Monitor.
22. 03/27/2023
Install the built-in drivers (For Windows 8 and Windows 10)
23. 03/27/2023
Change the printer driver settings (Windows/macOS)
24. 03/27/2023
The printer status is Offline or Paused.
25. 03/24/2023
Open the Status Monitor
26. 03/17/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
27. 03/17/2023
I can print but cannot scan via network. (For Windows)
28. 03/17/2023
Open the "Scanners and Cameras" and Properties.
29. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
30. 02/14/2023
Scan and save a document in PDF format (Scan to File)