FAQs & Troubleshooting
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MFC-J245
245 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
The scanner cover support has come off. (With Video Instructions)
7.
Load paper in the paper tray
8.
How to identify your Operating System (OS).
9.
Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
10.
Document Jam
11.
Paper Jam
12.
Out of Fax Memory
13.
I still receive the error message "Paper Jam" after I removed the jammed paper.
14.
Can I print from or scan to Android™ Smartphone?
15.
One or more of my colors are not printing (blank).
16.
Replace Ink
17.
What driver package format is supported by my Linux distribution?
18.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
19.
Why does the "No Response/Busy" message appear on my Brother machine?
20.
How do I know which side up my photo paper should be in the tray?
21.
Cannot Detect
22.
Can third party ink be used to refill the ink cartridges?
23.
Load envelopes
24.
"Offline" appears on the Status Monitor.
25.
I cannot save a file downloaded from the Brother support website (For Windows)
26.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
27.
Scan multiple pages into one file instead of each scan being saved as a separate file.
28.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
29.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
30.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.