1. 04/15/2025

I can print but cannot scan via network. (For Mac)

2. 04/10/2023

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

3. 04/07/2023

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

4. 03/17/2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

5. 03/17/2023

I can print but cannot scan via network. (For Windows)

6. 05/02/2022

When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.

7. 04/14/2022

I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

8. 03/19/2021

I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)

9. 01/21/2019

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

10. 11/14/2018

I am sharing my Brother machine. I can print but cannot scan.

11. 01/25/2018

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

12. 04/07/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

13. 03/25/2016

When I try to scan the document, the scanner application crashes. (OS X 10.11)

14. 03/24/2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

15. 03/24/2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

16. 03/24/2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

17. 03/24/2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

18. 11/18/2015

On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.

19. 06/11/2013

The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8

20. 01/11/2013

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

21. 11/08/2011

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.