FAQs & Troubleshooting
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MFC-640CW
311 Results
1.
Clear the paper jam or printer jam.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
4.
When I print, the pages are smudged with ink. What should I do?
5.
Can I print from or scan to Android™ Smartphone?
6.
Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
7.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
8.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
9.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
10.
Scan and save a document in PDF format (Scan to File)
11.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
12.
What driver package format is supported by my Linux distribution?
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
15.
I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
16.
How do I factory reset the print server?
17.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
18.
I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
19.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
20.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
21.
Pre-Required Procedures (Linux)
22.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
What kind of Media Adapter can I use?
25.
Can I confirm that the FAX was sent correctly?
26.
My FAX/MFC will not Dial. Why?
27.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
28.
I cannot install Brother drivers on Debian 10 or later (Linux)
29.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
30.
Delete print jobs from the print queue.