FAQs & Troubleshooting
Label Creation Outline
How do I install/change the label roll?
Where can I download the latest P-touch Editor for Mac?
I cannot save a file downloaded from the Brother support website (For Windows)
How do I uninstall the printer driver?
How to identify your Operating System (OS) for Windows or Mac
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
How to use the DK Round Paper Label Roll or the 10/11"(23mm) ×10/11"(23mm) Paper Label Roll
I cannot discover the product with the configuration utility.
P-touch Editor crashes when I open it on my Mac.
Where can I find my Brother printer's serial number?
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.
How to delete the registry information and files related to the printer driver
How to install the printer driver only
Printing is not possible. (USB connection)
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
The paper settings specified from the server computer are not reflected on the client computer.
Printing is not possible. (P-touch Editor5.3 for Mac)
Suddenly my print server stopped printing.
I have an occasional printing problem.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)