FAQs & Troubleshooting
![]() |
Popular |
187 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Label Creation Outline
- 3How to identify your Operating System (OS) for Windows or Mac
- 4How do I install/change the label roll?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6The driver downloaded from the website cannot be installed.
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 9Printing is not possible. (USB connection)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11How to use the DK Round Paper Label Roll or the 10/11"(23mm) ×10/11"(23mm) Paper Label Roll
- 12The paper settings specified from the server computer are not reflected on the client computer.
- 13How do I uninstall the printer driver?
- 14"Error 1607 : Unable to install InstallShield Scripting Runtime." is displayed during installation. What should I do?
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 20When I try to print a label, it comes out blank. (for Mac)
- 21Installing the LPR driver and CUPS wrapper driver (Linux®)
- 22Adding a custom media size for continuous tape / roll (Linux®)
- 23"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 24The printer does not print or a print error occurs.
- 25Where can I find my Brother printer's serial number?
- 26When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 27What is the P-touch Address Book and how can I use it?
- 28I cannot discover the product with the configuration utility.
- 29How to open the Devices and Printers window
- 30How do I replace the cutter blade?
- 31P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (P-touch Editor5.3 for Mac)
- 35The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 38What are the cleaning sheets for? When do I use them?
- 39The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.
- 40Small characters or thin lines are printed faintly.
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44The print is horizontally compressed and not shaped correctly.
- 45How do I create name badges by joining "First Name" and "Last Name" fields together?
- 46Suddenly my print server stopped printing.
- 47I have an occasional printing problem.
- 48A data transmission error appears on the computer when trying to print a label.
- 49How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)