FAQs & Troubleshooting
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HL-5370DW/ HL-5370DWT
208 Results
1. 04/16/2025
I cannot print from my computer via USB.
2. 04/16/2025
I cannot print from my computer via network. (For Macintosh)
3. 02/05/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
4. 12/13/2024
How to identify your Operating System (OS).
5. 10/24/2024
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6. 10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
7. 02/14/2024
Wireless Setup Assistant
8. 08/10/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
9. 06/27/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
10. 06/08/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11. 06/01/2023
Delete print jobs from the print queue.
12. 05/11/2023
Verify the Brother machine connected to the Wireless Network (For Macintosh)
13. 03/27/2023
Install the built-in drivers (For Windows 8 and Windows 10)
14. 03/27/2023
Change the printer driver settings (Windows/macOS)
15. 03/27/2023
The printer status is Offline or Paused.
16. 03/24/2023
Open the Status Monitor
17. 03/15/2023
"Offline" appears on the Status Monitor.
18. 02/28/2023
Verify the Brother machine connected to the Wired Network (For Windows)
19. 02/15/2023
Verify the Brother machine connected to the Wireless Network (For Windows)
20. 02/15/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
21. 02/14/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
22. 12/19/2022
Can I use non-Brother or third party supplies with the Brother machine?
23. 11/16/2022
Paper size settings are unavailable when I print from OpenOffice (Linux)
24. 11/07/2022
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
25. 10/31/2022
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
26. 10/12/2022
Can I print from DOS applications?
27. 08/30/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
28. 08/22/2022
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
29. 08/16/2022
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
30. 08/09/2022
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)