FAQs & Troubleshooting
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42 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1.
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
2.
How to identify your Operating System (OS).
3.
What is the default password for my Brother machine?
4.
Update the Driver or Firmware for your Brother machine
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
7.
What driver package format is supported by my Linux distribution?
8.
What is Power PDF?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Where can I download Brother iPrint&Scan application for Mac?
11.
What is the default password for my BRAdmin, Remote Setup or Web Based Management?
12.
The LCD displays an error code when I use Web icon (Brother Web Connect).
13.
Check the firmware version.
14.
The scanning speed is slow when scanning from my machine. (Windows)
15.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
16.
Wireless setup is requesting a WPS PIN to complete the setup
17.
Discover the MAC address of the Brother network card
18.
When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
19.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
20.
Set up your Brother machine on a wireless network. (Windows/macOS)
21.
Check your machine's IP Address or Node Name
22.
My PC does not have a USB port or the USB cable and USB port shape are different.
23.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
24.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
25.
Configure the Scan to Email Feature (Linux)
26.
Delete a network scanner entry. (Linux)
27.
Install the Output Tray
28.
A security warning appears when accessing Web Based Management via HTTPS.
29.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
30.
I cannot set up my machine using Brother Mobile Connect app. (Android™)