FAQs & Troubleshooting

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ADS-1800W

FAQs & Troubleshooting

FAQs & Troubleshooting

ADS-1800W

Not your product?

Date: 12/26/2023 ID: faq00100805_000

I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.

Check the following:

  • Turn the machine off, and then turn it on again.
  • Disconnect the USB cable from the machine, and then reconnect it.
  • Use the USB cable that is included with the machine.
  • Make sure to use a computer that has a USB Type-C port that supports 15 W output or higher.
  • Try a different USB Type-C port and make sure it is capable of supplying 15 W output or higher.
  • Purchase the optional AC Adapter.
    > Click here to order the AC Adapter (Order No).
    *The AC Adapter is not available for purchase in some countries.

Related Models

ADS-1300, ADS-1350W, ADS-1800W

If you need further assistance, please contact Brother customer service:

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