1. 10/18/2023

The message "The cassette is incorrect." is displayed.

2. 05/23/2022

While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?

3. 10/30/2020

When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.

4. 06/03/2020

When I try to use the database function, an application error occurs.

5. 10/17/2019

I cannot communicate with the product during installation. (Communication error message is displayed.)

6. 03/12/2019

When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?

7. 01/18/2019

"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?

8. 07/23/2018

The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)

9. 08/03/2017

The Windows Logo testing warning appears during installation. Is it OK to install the driver?

10. 01/06/2015

Error messages do not appear when using the USB connection of my printer.

11. 08/09/2013

I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?

12. 12/03/2012

The message "Appropriate cassette not installed." is displayed. What should I do?