FAQs & Troubleshooting
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MFC-6490CW
346 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
7.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
8.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
9.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
10.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
11.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
12.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
13.
How many times will my Brother machine automatically redial a number?
14.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
15.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
16.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
17.
I cannot install Brother drivers on Debian 10 or later (Linux)
18.
What driver package format is supported by my Linux distribution?
19.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
20.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
21.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
22.
ControlCenter3 displays a blank screen at startup (Windows)
23.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
24.
What is Brother iPrint&Scan?
25.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
26.
Print a web page from iPrint&Scan when using an Android™ mobile device.
27.
I cannot make borderless prints.
28.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
29.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
30.
Discover the MAC address of the Brother network card