FAQs & Troubleshooting
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MFC-490CW
336 Results
91.
The edge of glossy paper is smudged.
92.
When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
93.
I can receive a fax, but cannot receive a telephone call.
94.
Windows 7 Support Information
95.
Scan multiple pages into one file instead of each scan being saved as a separate file.
96.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
97.
I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
98.
How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
99.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
100.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
101.
Scan a document in Mac OS X 10.6.
102.
Scan a document in Windows 8 and Windows 10.
103.
Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
104.
Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
105.
Uninstall the drivers. (Mac OS X 10.5)
106.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
107.
I am experiencing problems sending a fax.
108.
Improve poor print quality.
109.
When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
110.
Can I confirm that the FAX was sent correctly?
111.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
112.
What is MFL-Pro Suite Software?
113.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
114.
While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
115.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
116.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
117.
Open the Control Panel (For Windows)
118.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
119.
The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
120.
Do I need a telephone line to send and receive faxes with my Brother machine?