1. 04/10/2023

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

2. 03/17/2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

3. 03/17/2023

I can print but cannot scan via network. (For Windows)

4. 10/31/2022

Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)

5. 09/20/2022

I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?

6. 06/30/2022

I can print but cannot scan via network. (For Mac)

7. 11/14/2018

I am sharing my Brother machine. I can print but cannot scan.

8. 03/24/2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

9. 03/24/2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

10. 03/24/2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

11. 03/24/2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

12. 01/29/2014

Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.  What can I do?

13. 01/11/2013

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

14. 11/08/2011

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

15. 06/15/2011

I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.

16. 03/23/2009

I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?

17. 10/26/2007

I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?

18. 05/23/2006

I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?

19. 05/15/2006

When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?

20. 05/10/2006

When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?