FAQs & Troubleshooting
![]() |
Latest |

PDS-5000
61 Results
1. 13/12/2022
How to identify your Operating System (OS).
2. 13/09/2022
Change the image settings. (Using DS Capture)
3. 22/08/2022
Configure the Scan to Email Feature (Linux)
4. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
5. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
6. 12/10/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
7. 06/07/2020
Scan using XSane or GIMP (Linux)
8. 06/07/2020
Important points for specifying the scan area (Linux)
9. 06/07/2020
What driver package format is supported by my Linux distribution?
10. 02/06/2020
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
11. 06/04/2020
Delete a network scanner entry. (Linux)
12. 29/10/2019
Pre-Required Procedures (Linux)
13. 29/01/2019
Command List of brscan. (Linux)
14. 29/01/2019
Uninstall the scanner driver. (Linux)
15. 29/01/2019
Uninstall Scan-key-tool. (Linux)
16. 17/12/2018
The scanned documents are put into the incorrect order. (macOS)
17. 23/10/2018
My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
18. 15/10/2018
The file size is too large.
19. 15/10/2018
The scan speed is too slow.
20. 07/04/2017
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21. 22/09/2016
The rollers are worn.
22. 29/07/2016
Change the paper settings. (Using DS Capture)
23. 28/04/2016
error 20392 - Scanner not responding, check card, power, and cable.
24. 25/03/2016
Download a file from the "Downloads" section and save it to Windows 8 computer.
25. 09/09/2015
A page that is not a blank page is skipped.
26. 09/09/2015
TWAIN errors appear when starting to scan. (Macintosh)
27. 09/09/2015
TWAIN or WIA errors appear when starting to scan. (Windows)
28. 08/04/2015
"Multifeed" or "Multifeed is detected."
29. 07/04/2015
Cannot find the scanner.
30. 07/04/2015
The scanned image is skewed (crooked).