FAQs & Troubleshooting
![]() |
Popular |

PDS-5000
61 Results
1.
"Multifeed" or "Multifeed is detected."
2.
Document misfeeds.
3.
My scanner gets warm.
4.
Change the image settings. (Using DS Capture)
5.
The scan speed is too slow.
6.
"Document Jam/too Long" or "A document is jammed in the ADF."
7.
Change the paper settings. (Using DS Capture)
8.
What driver package format is supported by my Linux distribution?
9.
Do not open the ADF cover when scanning.
10.
Replace Roller
11.
How to identify your Operating System (OS).
12.
Cannot find the scanner.
13.
No document in ADF.
14.
Check the firmware version.
15.
The file size is too large.
16.
Unknown error.
17.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
18.
AFE LVDS test error
19.
TWAIN or WIA errors appear when starting to scan. (Windows)
20.
Download a file from the "Downloads" section and save it to Windows 8 computer.
21.
Configure the Scan to Email Feature (Linux)
22.
I cannot install the scanner drivers.
23.
The scanned image is skewed (crooked).
24.
My scanned image is missing.
25.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
26.
I cannot install Brother drivers on Debian 10 or later (Linux)
27.
Scan using XSane or GIMP (Linux)
28.
Delete a network scanner entry. (Linux)
29.
I cannot save a file downloaded from the Brother support website (For Windows)
30.
ADF rear lamp error