FAQs & Troubleshooting
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PDS-5000
61 Results
1.
"Document Jam/too Long" or "A document is jammed in the ADF."
2.
My scanner gets warm.
3.
"Multifeed" or "Multifeed is detected."
4.
Document misfeeds.
5.
No document in ADF.
6.
TWAIN errors appear when starting to scan. (Macintosh)
7.
My scanner is connected but it will not feed my document or do anything else.
8.
Unknown error.
9.
Change the paper settings. (Using DS Capture)
10.
Replace Roller
11.
The scanned image is skewed (crooked).
12.
What driver package format is supported by my Linux distribution?
13.
Do not open the ADF cover when scanning.
14.
Change the image settings. (Using DS Capture)
15.
The file size is too large.
16.
My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
17.
I cannot save a file downloaded from the Brother support website (For Windows)
18.
Cannot find the scanner.
19.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
20.
The scan speed is too slow.
21.
Download a file from the "Downloads" section and save it to Windows 8 computer.
22.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
23.
Configure the Scan to Email Feature (Linux)
24.
Command List of brscan. (Linux)
25.
Delete a network scanner entry. (Linux)
26.
Important points for specifying the scan area (Linux)
27.
Uninstall Scan-key-tool. (Linux)
28.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
29.
The rollers are worn.
30.
AFE LVDS test error