FAQs & Troubleshooting
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MFC-J825DW
390 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
The printer status is Offline or Paused.
6.
One or more of my colors are not printing (blank).
7.
I cannot send a fax using PC-FAX (Windows 10)
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
Store a Speed Dial number from my Brother machine's Caller ID History.
10.
Replace Ink
11.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
12.
Cannot print after a Windows 10 update (June 2020)
13.
I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
14.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
15.
Ink Absorber Full
16.
The edge of glossy paper is smudged.
17.
Where can I find the ink cartridges for my new Brother machine?
18.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
19.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
20.
Improve poor print quality.
21.
Confirm that a FAX I sent was received correctly.
22.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
23.
Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
24.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
25.
I cannot print using my Brother machine on a wireless network (Windows)
26.
I cannot save a file downloaded from the Brother support website (For Windows)
27.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
28.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
29.
I still receive the error message "Paper Jam" after I removed the jammed paper.
30.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".