FAQs & Troubleshooting
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DCP-J100
185 Results
1.
Paper Jam
2.
Improve poor print quality.
3.
Replace Ink
4.
Load paper in the paper tray
5.
Cannot Detect Ink Volume
6.
I still receive the error message "Paper Jam" after I removed the jammed paper.
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
8.
(Video) Check the firmware version.
9.
I cannot make borderless prints.
10.
Where can I find the ink cartridges for my new Brother machine?
11.
Scan multiple pages into one file instead of each scan being saved as a separate file.
12.
Where can I find my Brother machine's serial number?
13.
Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
14.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
15.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
16.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
17.
The edge of glossy paper is smudged.
18.
Change the printer driver settings (Windows/macOS)
19.
Unable to Print XX
20.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
21.
One or more of my colors are not printing (blank).
22.
Printing result in Windows Photo Viewer is light.
23.
Install Starter Ink
24.
I cannot print from my computer via USB.
25.
My machine does regular cleaning cycles in the night. How can I correct this?
26.
Print using only the black ink cartridge when the Color cartridges have run out.
27.
I cannot install the printer driver or print in Windows 11.
28.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
29.
Check the firmware version.
30.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.