1. 10/04/2023

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

2. 17/03/2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

3. 17/03/2023

I can print but cannot scan via network. (For Windows)

4. 20/09/2022

I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?

5. 30/06/2022

I can print but cannot scan via network. (For Mac)

6. 21/01/2019

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

7. 14/11/2018

I am sharing my Brother machine. I can print but cannot scan.

8. 25/01/2018

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

9. 07/04/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

10. 25/03/2016

When I try to scan the document, the scanner application crashes. (OS X 10.11)

11. 24/03/2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

12. 24/03/2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

13. 24/03/2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

14. 24/03/2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

15. 11/01/2013

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

16. 08/11/2011

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

17. 07/11/2011

I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.

18. 15/06/2011

I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.

19. 27/08/2010

When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?

20. 05/03/2010

When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.

21. 23/03/2009

I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?

22. 26/10/2007

I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?