FAQs & Troubleshooting
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MFC-J870DW
341 Results
1.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Can I print from or scan to Android™ Smartphone?
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
Paper Jam
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
(Video) Connect the telephone line and power cord
8.
The printer status is Offline or Paused.
9.
(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
10.
Print using only the black ink cartridge when the Color cartridges have run out.
11.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
12.
Change the number of times my Brother machine rings before it answers.
13.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
14.
Transfer faxes to the PC when my machine has a mechanical issue.
15.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
16.
I cannot print using my Brother machine on a wireless network (Windows)
17.
Install the ink cartridges
18.
Reset the network settings to the factory default.
19.
The scanner cover support has come off. (With Video Instructions)
20.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
21.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
22.
Add your Brother machine with AirPrint (macOS)
23.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
24.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
25.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
26.
Configure a cover page for PC-FAX.
27.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
28.
I cannot print using my Brother machine on a wireless network (Mac)
29.
(Video Library) Setup your product
30.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)