FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc8370dn_eu_as.jpg)
MFC-8370DN
322 Results
1.
I keep getting the error message "Authenticate Err (Authentication error)".
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
How do I adjust my Brother machine's tray use for copying, faxing, and printing?
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
7.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
8.
White lines down the page
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
How do I clear the message "Document Jam" from the LCD display?
11.
Wrinkles or creases
12.
What driver package format is supported by my Linux distribution?
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
Remotely access my Brother machine to forward my faxes to another machine.
15.
Scan and save a document in PDF format (Scan to File)
16.
Toner specks
17.
Black toner marks across the page
18.
White lines across the page
19.
All black
20.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
21.
Locate files scanned with ControlCenter2 (For Macintosh)
22.
Locate files scanned with ControlCenter3 (For Windows)
23.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
24.
The printer status is Offline or Paused.
25.
Can I use voice mail on the same line as my Brother machine?
26.
White spots or black spots at 3.7 in. (94 mm) intervals
27.
Line across the page
28.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
29.
Ghost
30.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)