FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc6490cw_all.jpg)
MFC-6490CW
348 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
Can I print from or scan to Android™ Smartphone?
3.
What is Brother iPrint&Scan?
4.
Scan and save a document in PDF format (Scan to File)
5.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
Print a web page from iPrint&Scan when using an Android™ mobile device.
9.
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
10.
Pre-Required Procedures (Linux)
11.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
12.
One or more of my colors are not printing (blank). What can I do?
13.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
14.
I still receive the error message "Paper Jam" after I removed the jammed paper.
15.
Is my Brother machine compatible with Windows Vista?
16.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
17.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
18.
The printer status is Offline or Paused.
19.
Print using only the black ink cartridge when the Color cartridges have run out.
20.
When I print, the pages are smudged with ink. What should I do?
21.
Replace Ink
22.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
23.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
24.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
25.
Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
26.
How do I factory reset the network settings?
27.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
28.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
29.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
30.
How do I load envelopes into my machine?