FAQs & Troubleshooting
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MFC-6490CW
347 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
5.
Replace Ink
6.
What is Brother iPrint&Scan?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Print using only the black ink cartridge when the Color cartridges have run out.
9.
How do I know which side up my photo paper should be in the tray?
10.
How do I load paper in paper tray#2?
11.
Pre-Required Procedures (Linux)
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
14.
When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
15.
The printer status is Offline or Paused.
16.
Scan and save a document in PDF format (Scan to File)
17.
Load paper in the paper tray
18.
Preview the faxes I receive before I print them.
19.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
20.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
21.
Can I use voice mail on the same line as my Brother machine?
22.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
23.
I cannot print using my Brother machine on a wireless network (Mac)
24.
Scan from the Brother iPrint&Scan application using Windows Phone.
25.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
26.
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
27.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
28.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
29.
Set up your Brother machine on a wireless network.
30.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)