FAQs & Troubleshooting
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
How do I turn off/on the Toner Save Mode?
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
Can I print from and scan to iPhone, iPod touch and iPad?
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
How do I clear the message "Jam MP Tray" from the LCD display?
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
Adjust color settings by using the custom setting in the printer driver
I cannot find some option in the Printing preferences. (For Windows)
Download a file from the "Downloads" section and save it to Windows 8 computer.
What driver package format is supported by my Linux distribution?
I cannot save a file downloaded from the Brother support website (For Windows)
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
How to identify your Operating System (OS).
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
Tips for copy/scanning and preventing document jams
The printer status is Offline or Paused.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
When I try to scan the document, the scanner application crashes. (OS X 10.11)
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
Scan from the Brother iPrint&Scan application using Windows Phone.
Open the Control Panel (For Windows)
What is Brother iPrint&Scan?
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.