FAQs & Troubleshooting
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286 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4What driver package format is supported by my Linux distribution?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7Printouts have wrinkles.
- 8How do I turn off/on the Toner Save Mode?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Scan and save a document in PDF format (Scan to File)
- 16I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Spots are printed at 75mm.
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21How do I install additional memory?
- 22The printer status is Offline or Paused.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26How do I replace the belt unit?
- 27What kind of memory can I use?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30Replace the drum unit.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32What is the recommended paper?
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Adjust color settings by using the custom setting in the printer driver
- 43White lines or bands or ribbing appear across the page.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Can I print from DOS applications?
- 47What is the BRAdmin Professional software used for?
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Tips for copy/scanning and preventing document jams
- 50How do I replace the waste toner box?