FAQs & Troubleshooting
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DCP-165C
211 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
Locate files scanned with ControlCenter2 (For Macintosh)
4.
Scan multiple pages into one file instead of each scan being saved as a separate file.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
Replace Ink
7.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
10.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
11.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
12.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
13.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
14.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
15.
Can I print from or scan to Android™ Smartphone?
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
Download a file from the "Downloads" section and save it to Windows 8 computer.
20.
Locate files scanned with ControlCenter3 (For Windows)
21.
How do I know which side up my photo paper should be in the tray?
22.
The printer status is Offline or Paused.
23.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
24.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
25.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
26.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
27.
Scan a document into ScanSoft™ PaperPort™ 11SE
28.
Which E-mail packages are compatible with ControlCenter3?
29.
One or more of my colors are not printing (blank). What can I do?
30.
Paper Jam