1. 26/09/2022

I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?

2. 14/11/2018

I am sharing my Brother machine. I can print but cannot scan.

3. 16/08/2018

I can print but cannot scan via network. (For Macintosh)

4. 10/08/2018

I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.

5. 27/07/2018

I can print but cannot scan via network. (For Windows)

6. 27/07/2018

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

7. 07/04/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

8. 24/03/2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

9. 24/03/2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

10. 24/03/2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

11. 24/03/2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

12. 11/01/2013

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

13. 08/11/2011

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

14. 26/10/2007

I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?

15. 27/06/2007

I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?

16. 22/03/2007

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?

17. 23/05/2006

I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?

18. 28/02/2006

The link icon for Outlook Express is not displayed in PaperPort®. What should I do?