FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
Replace Drum
5.
Replace Toner
6.
Replace Parts
7.
Turn the Toner Save mode on or off
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
12.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
13.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
14.
The printer status is Offline or Paused.
15.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
16.
I cannot print using my Brother machine on a wireless network (Mac)
17.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
18.
I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
19.
Scan Unable xx
20.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
21.
WT Box End Soon
22.
Print both sides of paper or a booklet automatically
23.
Clean the scanner to improve the copy or fax quality (video instructions available)
24.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
25.
Load paper in the paper tray
26.
Configure and use PC-FAX (CUPS) (Linux)
27.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
28.
Change the printer driver settings (Windows/macOS)
29.
Scan multiple pages into one file instead of each scan being saved as a separate file.
30.
Wrong Paper Size