The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
The message "No PE-DESIGN Software Key is connected. Please connect a PE-DESIGN Software Key." appeared.