FAQs & Troubleshooting
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105 Results
1.
Easy Scan to E-mail
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
Document Jam/ Too Long
5.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
6.
Changing scan settings in ControlCenter.
7.
Cover is Open
8.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
9.
Configuring frequently-used scan settings on your computer.
10.
Can I print from or scan to Android™ Smartphone?
11.
What is Brother iPrint&Scan?
12.
Paper suitable for scanning
13.
The LCD displays an error code when I use Web icon (Brother Web Connect).
14.
I cannot install Brother drivers on Debian 10 or later (Linux)
15.
Install PaperPort™ 12SE onto Windows 10.
16.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
17.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
18.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
19.
Download a file from the "Downloads" section and save it to Windows 8 computer.
20.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
21.
Multifeed
22.
Duplex (two-sided) scan
23.
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
24.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
25.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
26.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
27.
What is Brother Web Connect?
28.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
29.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
30.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)