FAQs & Troubleshooting
"Offline" appears on the Status Monitor.
Install the built-in drivers (For Windows 8 and Windows 10)
Change the printer driver settings (Windows/macOS)
The printer status is Offline or Paused.
Open the Status Monitor
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
I can print but cannot scan via network. (For Windows)
Open the "Scanners and Cameras" and Properties.
Delete print jobs from the print queue.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
Setup and use Brother PC-FAX receiving
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
Scan a document in Windows 8 and Windows 10.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
Can I use non-Brother or third party supplies with the Brother machine?
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
How to identify your Operating System (OS).
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
Send a fax using PC-FAX with LPD/LPRng (Linux)
Can I print from DOS applications?
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
Configure and use PC-FAX (CUPS) (Linux)
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
Configure the Scan to Email Feature (Linux)
I keep getting the error message "Authenticate Err (Authentication error)".