FAQs & Troubleshooting
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MFC-9970CDW
385 Results
1. 27/03/2023
"Offline" appears on the Status Monitor.
2. 27/03/2023
Install the built-in drivers (For Windows 8 and Windows 10)
3. 27/03/2023
Change the printer driver settings (Windows/macOS)
4. 27/03/2023
The printer status is Offline or Paused.
5. 24/03/2023
Open the Status Monitor
6. 17/03/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
7. 17/03/2023
I can print but cannot scan via network. (For Windows)
8. 17/03/2023
Open the "Scanners and Cameras" and Properties.
9. 15/02/2023
Delete print jobs from the print queue.
10. 15/02/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
11. 14/02/2023
Setup and use Brother PC-FAX receiving
12. 14/02/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
13. 14/02/2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
14. 14/02/2023
Scan a document in Windows 8 and Windows 10.
15. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
16. 06/01/2023
Condensation
17. 19/12/2022
Can I use non-Brother or third party supplies with the Brother machine?
18. 19/12/2022
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
19. 13/12/2022
How to identify your Operating System (OS).
20. 15/11/2022
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
21. 15/11/2022
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
22. 15/11/2022
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
23. 17/10/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
24. 12/10/2022
Can I print from DOS applications?
25. 26/09/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
26. 12/09/2022
I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
27. 06/09/2022
Configure and use PC-FAX (CUPS) (Linux)
28. 30/08/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
29. 22/08/2022
Configure the Scan to Email Feature (Linux)
30. 22/08/2022
I keep getting the error message "Authenticate Err (Authentication error)".