FAQs & Troubleshooting
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
Can I print from or scan to Android™ Smartphone?
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
Turn the Toner Save mode on or off
What is Brother iPrint&Scan?
How to identify your Operating System (OS).
Curled or wavy
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Delete print jobs from the print queue.
Download a file from the "Downloads" section and save it to Windows 8 computer.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
Set up my Brother machine to forward the received faxes to another location.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
Reduce the size of a received fax to fit the size of the paper in the Brother machine
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)