FAQs & Troubleshooting
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MFC-9970CDW
387 Results
1.
Replace Toner
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
5.
Wrinkle
6.
Replace Belt
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
Adjust color settings by using the custom setting in the printer driver
11.
Replace Drum
12.
Load paper in the paper tray
13.
White spots or hollow print
14.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
Colored streaks or bands down the page
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
19.
I cannot install Brother drivers on Debian 10 or later (Linux)
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
Delete print jobs from the print queue.
22.
What is Brother iPrint&Scan?
23.
The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
24.
WT Box End Soon
25.
No Toner
26.
The printer status is Offline or Paused.
27.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
28.
Print both sides of paper or a booklet automatically
29.
Carry out calibration to improve the color density
30.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.