FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Replace Parts
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
What is Brother iPrint&Scan?
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
9.
Toner scatter or toner stain
10.
Replace Toner
11.
I keep getting the error message "Authenticate Err (Authentication error)".
12.
No Belt Unit
13.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
14.
Replace Drum
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
17.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
18.
Replace WT Box
19.
Turn the Toner Save mode on or off
20.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
21.
No Tray
22.
Print Unable XX
23.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
24.
Unusable Device
25.
Uninstall the drivers. (Mac OS X 10.5)
26.
Can I print from DOS applications?
27.
How do I know which receive mode to select?
28.
Offset image
29.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
30.
Jam Duplex