FAQs & Troubleshooting
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386 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Belt
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Replace Toner
- 7What is Brother iPrint&Scan?
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Color misregistration
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Jam Duplex
- 15Colored streaks or bands down the page
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Adjust color settings by using the custom setting in the printer driver
- 21Offset image
- 22Replace Parts
- 23Jam MP Tray
- 24Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 25White streaks or bands down the page
- 26White lines, bands or ribbing across the page
- 27Completely blank or some colors are missing.
- 28No Paper
- 29I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Curled or wavy
- 32Wrinkle
- 33Load paper in the paper tray
- 34What driver package format is supported by my Linux distribution?
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37I am unable to change my Brother machine's Receive Mode.
- 38Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41No Tray
- 42Short Paper
- 43Belt End Soon
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Carry out calibration to improve the color density
- 46Poor fixing
- 47Toner scatter or toner stain
- 48Jam Rear
- 49Replace Drum
- 50Reset the network settings to the factory default