FAQs & Troubleshooting
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MFC-9840CDW
364 Results
1. 27/03/2023
"Offline" appears on the Status Monitor.
2. 27/03/2023
Install the built-in drivers (For Windows 8 and Windows 10)
3. 27/03/2023
Change the printer driver settings (Windows/macOS)
4. 27/03/2023
The printer status is Offline or Paused.
5. 24/03/2023
Open the Status Monitor
6. 17/03/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
7. 17/03/2023
I can print but cannot scan via network. (For Windows)
8. 17/03/2023
Open the "Scanners and Cameras" and Properties.
9. 15/02/2023
Delete print jobs from the print queue.
10. 15/02/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
11. 14/02/2023
Scan and save a document in PDF format (Scan to File)
12. 14/02/2023
Configure or change the settings of the ControlCenter 2 or 3 scanning options
13. 14/02/2023
Scan a document in Windows 8 and Windows 10.
14. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
15. 19/12/2022
Can I use non-Brother or third party supplies with the Brother machine?
16. 19/12/2022
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
17. 13/12/2022
How to identify your Operating System (OS).
18. 16/11/2022
Paper size settings are unavailable when I print from OpenOffice (Linux)
19. 15/11/2022
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
20. 15/11/2022
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
21. 31/10/2022
Which E-mail packages are compatible with ControlCenter3?
22. 31/10/2022
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
23. 31/10/2022
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
24. 24/10/2022
What are supported file formats for the direct print feature?
25. 17/10/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
26. 12/10/2022
Scan a document into ScanSoft™ PaperPort™ 11SE
27. 12/10/2022
Can I print from DOS applications?
28. 11/10/2022
When I scan a document using ControlCenter, the scanned file size is too big.
29. 26/09/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
30. 20/09/2022
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?