FAQs & Troubleshooting
"Offline" appears on the Status Monitor.
Install the built-in drivers (For Windows 8 and Windows 10)
Change the printer driver settings (Windows/macOS)
The printer status is Offline or Paused.
Open the Status Monitor
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
I can print but cannot scan via network. (For Windows)
Open the "Scanners and Cameras" and Properties.
Delete print jobs from the print queue.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
Scan and save a document in PDF format (Scan to File)
Configure or change the settings of the ControlCenter 2 or 3 scanning options
Scan a document in Windows 8 and Windows 10.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
Can I use non-Brother or third party supplies with the Brother machine?
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
How to identify your Operating System (OS).
Paper size settings are unavailable when I print from OpenOffice (Linux)
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
Which E-mail packages are compatible with ControlCenter3?
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
What are supported file formats for the direct print feature?
Send a fax using PC-FAX with LPD/LPRng (Linux)
Scan a document into ScanSoft™ PaperPort™ 11SE
Can I print from DOS applications?
When I scan a document using ControlCenter, the scanned file size is too big.
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?