FAQs & Troubleshooting
The printer status is Offline or Paused.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Cannot print after a Windows 10 update (June 2020)
I cannot print from my computer via network. (For Windows)
I cannot print from my computer via network. (For Macintosh)
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
I cannot print from Mac OS X.
I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
When trying to print from Mac OS® X the print queue is stopped.
The machine does not print anything.