FAQs & Troubleshooting
- 127/03/2023The printer status is Offline or Paused.
- 222/08/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 309/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 416/07/2020Cannot print after a Windows 10 update (June 2020)
- 530/07/2018I cannot print from my computer via network. (For Windows)
- 627/10/2017I cannot print from my computer via network. (For Macintosh)
- 725/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 819/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 925/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 1029/01/2014I cannot print from Mac OS X.
- 1117/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 1212/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 1307/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 1403/04/2006When trying to print from Mac OS® X the print queue is stopped.
- 1516/03/2006The machine does not print anything.