FAQs & Troubleshooting
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DCP-115C
204 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
4.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
5.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
6.
Can I print from or scan to Android™ Smartphone?
7.
Change the printer driver settings (Windows/macOS)
8.
The printer status is Offline or Paused.
9.
How do I clear Machine Error 46?
10.
Can I print using only the black ink cartridge when the Color cartridges have run out?
11.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
12.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
13.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
14.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
15.
Scan multiple pages into one file instead of each scan being saved as a separate file.
16.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
17.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
18.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
19.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
20.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
21.
Why can't I print when an ink cartridge is empty?
22.
Scan and save a document in PDF format (Scan to File)
23.
When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
24.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
25.
How to identify your Operating System (OS).
26.
I cannot print from my computer via USB.
27.
My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
28.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
29.
What driver package format is supported by my Linux distribution?
30.
Delete print jobs from the print queue.