FAQs & Troubleshooting
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1.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
2.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
3.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
4.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
5.
Can not scan a long document.
6.
My Brother machine could not be found over the network when I installed drivers on my computer.
7.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
8.
What is Brother iPrint&Scan?
9.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
10.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
11.
A gray line or margin appears on the side of the scanned document.
12.
Duplex (two-sided) scan
13.
Replace Reverse Roller
14.
How to identify your Operating System (OS).
15.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
16.
Configuring frequently-used scan settings on your computer.
17.
Can I print from or scan to Android™ Smartphone?
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
20.
What is the default password for my Brother machine?
21.
The scan result of thick documents is enlarged or its bottom part is cut off.
22.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
23.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
24.
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
25.
Discover the MAC address of the Brother network card.
26.
Scan multiple pages into one file instead of each scan being saved as a separate file.
27.
Service Call
28.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
29.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
30.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.