1. 23.05.2022

While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?

2. 30.10.2020

When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.

3. 15.09.2020

The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)

4. 04.09.2020

The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)

5. 03.06.2020

When I try to use the database function, an application error occurs.

6. 17.10.2019

I cannot communicate with the product during installation. (Communication error message is displayed.)

7. 12.03.2019

When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?

8. 18.01.2019

"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?

9. 23.07.2018

The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)

10. 03.08.2017

The Windows Logo testing warning appears during installation. Is it OK to install the driver?

11. 06.01.2015

Error messages do not appear when using the USB connection of my printer.

12. 09.08.2013

I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?

13. 04.11.2005

The message "Appropriate cassette not installed." is displayed. What should I do?