FAQs & Troubleshooting
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101 Results
31.
Pre-Required Procedures (Linux)
32.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
33.
Configuring frequently-used scan settings on your computer.
34.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
35.
TWAIN or WIA errors appear when starting to scan. (Windows)
36.
Unable to Scan XX
37.
Can I print from and scan to iPhone, iPod touch and iPad?
38.
Replace Parts
39.
Document Jam
40.
I cannot install Brother drivers on Debian 10 or later (Linux)
41.
Scan using XSane or GIMP (Linux)
42.
Command List of brscan. (Linux)
43.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
44.
Install PaperPort™ 12SE onto Windows 10.
45.
Windows 10 Support Information
46.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
47.
Load Documents
48.
Server Time Out (Scan to FTP)
49.
Colors in the scanned image are dark.
50.
Scan from the Brother iPrint&Scan application using Windows Phone.
51.
Download a file from the "Downloads" section and save it to Windows 8 computer.
52.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
53.
Unusable Device (Other Error)
54.
Check your machine's IP Address or Node Name
55.
Uninstall the Brother Software and Drivers (Windows)
56.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
57.
Uninstall Scan-key-tool. (Linux)
58.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
59.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
60.
Other Error (Other Error)