FAQs & Troubleshooting
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QL-820NWB
242 Results
1.
Where can I download the latest P-touch Editor for Mac?
2.
The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
3.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
4.
Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
5.
How do I transfer label templates with P-touch Transfer Express?
6.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
7.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
8.
Use Remote Update to download files to your printer from an FTP server
9.
How do I connect the printer and my mobile device via Bluetooth®?
10.
I cannot connect my printer to the wireless network with WPS when using WPA3.
11.
I cannot connect my printer to a Windows 11 computer via USB.
12.
Can I set a different media width when using an OpenOffice template? (Linux®)
13.
What iOS mobile application can I use?
14.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
15.
Printing is not possible. (USB connection)
16.
How do I install/change the label roll?
17.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
18.
Installing the software
19.
How do I transfer label or slip templates?
20.
How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
21.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
How can I connect my printer wirelessly?
24.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
25.
Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
26.
Can I use the app with my iPad? (iPrint&Label)
27.
The paper settings specified from the server computer are not reflected on the client computer.
28.
I cannot connect my printer and print via Bluetooth® on macOS 12.
29.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
30.
I got an error while installing the printer driver. (Linux®)