FAQs & Troubleshooting
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101 Results
1.
Document Jam
2.
My Brother machine doesn't feed a card for scanning.
3.
How to identify your Operating System (OS).
4.
Can I print from or scan to Android™ Smartphone?
5.
TWAIN or WIA errors appear when starting to scan. (Windows)
6.
Replace Roller
7.
Replace Pad
8.
What is Brother iPrint&Scan?
9.
Configuring frequently-used scan settings on your computer.
10.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
11.
TWAIN errors appear when starting to scan. (Macintosh)
12.
Can not scan a long document.
13.
Replace Parts
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
USB Hub Not Supported (Scan to USB) or Other Error
16.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
17.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
18.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
19.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
20.
Plastic Card Jam
21.
Scan from the Brother iPrint&Scan application using Windows Phone.
22.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
Unusable Device (Other Error)
25.
Cover is Open
26.
The document was not fed.
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
29.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
30.
Sending Error (Scan to FTP)