FAQs & Troubleshooting
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101 Results
1.
My Brother machine doesn't feed a card for scanning.
2.
How to identify your Operating System (OS).
3.
Document Jam
4.
Can I print from or scan to Android™ Smartphone?
5.
TWAIN or WIA errors appear when starting to scan. (Windows)
6.
What is Brother iPrint&Scan?
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
TWAIN errors appear when starting to scan. (Macintosh)
9.
Can not scan a long document.
10.
Replace Pad
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
13.
Configuring frequently-used scan settings on your computer.
14.
Plastic Card Jam
15.
Scan from the Brother iPrint&Scan application using Windows Phone.
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
Replace Parts
18.
USB Hub Not Supported (Scan to USB) or Other Error
19.
The document was not fed.
20.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
21.
Replace Roller
22.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
23.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
24.
The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
25.
Sending Error (Scan to FTP)
26.
Server Time Out (Scan to FTP)
27.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
28.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
29.
I cannot install Brother drivers on Debian 10 or later (Linux)
30.
What driver package format is supported by my Linux distribution?