FAQs & Troubleshooting
Latest |
MFC-9970CDW
383 Results
1. 14.02.2024
I cannot print using my Brother machine on a wireless network (Mac)
2. 14.02.2024
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
3. 31.01.2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
4. 17.11.2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
5. 10.08.2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
6. 27.06.2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
7. 08.06.2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8. 01.06.2023
Delete print jobs from the print queue.
9. 16.05.2023
I cannot print from my computer via USB.
10. 26.04.2023
I cannot print using my Brother machine on a wired network. (Windows/macOS)
11. 10.04.2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
12. 07.04.2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
13. 07.04.2023
I cannot print using my Brother machine on a wireless network (Windows)
14. 27.03.2023
"Offline" appears on the Status Monitor.
15. 27.03.2023
Install the built-in drivers (For Windows 8 and Windows 10)
16. 27.03.2023
Change the printer driver settings (Windows/macOS)
17. 27.03.2023
The printer status is Offline or Paused.
18. 24.03.2023
Open the Status Monitor
19. 17.03.2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
20. 17.03.2023
I can print but cannot scan via network. (For Windows)
21. 17.03.2023
Open the "Scanners and Cameras" and Properties.
22. 15.02.2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
23. 14.02.2023
Setup and use Brother PC-FAX receiving
24. 14.02.2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
25. 14.02.2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
26. 14.02.2023
Scan a document in Windows 8 and Windows 10.
27. 14.02.2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
28. 06.01.2023
Condensation
29. 19.12.2022
Can I use non-Brother or third party supplies with the Brother machine?
30. 19.12.2022
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".