FAQs & Troubleshooting
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MFC-9970CDW
385 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
Can I print from or scan to Android™ Smartphone?
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
6.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Wrinkle
9.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
10.
What is Brother iPrint&Scan?
11.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
12.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
13.
Curled or wavy
14.
White spots or hollow print
15.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
16.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
17.
Color misregistration
18.
Poor fixing
19.
Clean the scanner to improve the copy or fax quality (video instructions available)
20.
Reset the network settings to the factory default (video instructions available)
21.
How do I know which receive mode to select?
22.
Toner Low
23.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
24.
Adjust color settings by using the custom setting in the printer driver
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
27.
Jam Rear
28.
Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
29.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
30.
Load paper in the paper tray